Hosting Vendor
Runs servers, loads pages quickly, collects device IP and session logs; region: Asia-Pacific.
bd10 App Privacy Policy, Data Security and User Rights
This page explains what data the bd10 App collects, why it collects it, and when it deletes it; the rules stay the same even if you use bKash from Dhaka.
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Policy at a Glance
This bd10 privacy policy explains what data is collected and what is not; account, device and session data are used only to operate the service.
If you use the bd10 App, some data may be automatically collected: cookies, login state and security logs are included.
Third-Party Vendor List
We use 6 types of vendors; each vendor's function is different, and data sharing is limited.
Analytics Vendor
It tracks how long you stay on each page, and collects cookie ID and event data; region: Singapore.
Security Vendor
Fraud, bots and unusual logins are detected; device fingerprint and risk signals are used; region: United Kingdom.
Email Vendor
Sends verification and notifications based on name, email and delivery status; region: Europe.
Payment Vendor
Transactions with bKash, Nagad and Rocket are processed; reference, order ID and status are received; region: Bangladesh.
Support Ticket Vendor
Handles complaints and questions; tickets contain messages, attachments and response history; region: India.
How we select vendors
The first condition is that any vendor that asks for data beyond what is needed for its work is not listed.
If login traffic from Dhaka and Chattogram is high, we run load tests, then determine whether 99.2% uptime remains.
Why contracts and the DPA are
With every vendor, there is a Data Processing Agreement that states they cannot sell data.
The contract also includes retention, deletion and subprocessor rules; this part is most important to uphold user rights.
Cookies and tracking you can control.
Cookies aren't always bad; they help keep sessions, remember language and enable secure logins.
But you can reduce analytics cookies; on mobile, open the bd10 App and you can change notification preferences.
What are your rights
You can view, correct and delete your information; in some cases we keep some logs for a few days due to legal reasons.
If any data is incorrect, contact support; usually the first reply is within 48 hours.
Data retention period
Login logs, security events and payment history are kept for a specified period; when the account is closed, not everything is deleted immediately.
Retention time varies by type of transaction; bKash, Nagad or Rocket transaction records may be stored under different rules.
If you have privacy questions
If you have questions about bd10 Login, bd10 Register or bd10 APK, contact support.
Dhaka-based users often receive a quick email response when needed. Go to the Contact page to send privacy questions. Can
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